SMB Contact Center Solution

1. Solution Benefits

  • Reduce response time with effective customer service
  • Motivate agents with evaluation using reporting and recording features
  • Gain business opportunities by responding to all customers’ calls

Trung tâm chăm sóc khách hàng SMB

2. Smart Communications for SMBs

The SV9100 platform is a new system, with new handsets and new applications to empower your workforce. Built on the back of the award winning long-term field proven technology, the SV9100 provides double the system capacity, yet cost effective from 10 to over 800 users.

Trung tâm chăm sóc khách hàng SMBThe SV9100 offers: 

  • Versatile architecture able to work as an IP system, digital system or a combination of the two
  • One of the easiest unified-communications-capable systems on the market
  • Simple integration into existing IT infrastructure
  • The ability to operate as an analogue, digital or IP system
  • A range of mobility apps customizable to meet workforce requirements
  • A variety of compatible desktop, handset and mobile devices for a fully equipped workforce
  • Administrative and cost management tools for the insight the organization requires
  • Simplified user licensing for ease of use and budgeting
  • A trusted partner who can fully support dynamic communications and collaboration

Trung tâm chăm sóc khách hàng SMB

3. Features List

Features Descriptions
Automatic Call Distribution (ACD) Work Schedule
ACD Group
Skill based routing
Caller-ID Based Routing
Emergency Call
Call Monitoring
Whispering
Voice Response System (VRS) Automated Attendant
One Digit Dialing
Call Recording Integration Record & Search & Play recorded file
Report Historical Report
Real-time Report/Wall Board
Application APIs SMDR

What are you waiting for without immediately contacting U&ME for advice and support for suitable switchboard solutions. If you have any questions about the product or need more information, please contact us right here:

Contact:

HEAD OFFICE:

  • Address: Floor 2&3 – 772(E.F.G) Buiding Su Van Hanh St., W.12, Dist. 10, HCMC
  • Tel: 0839.32.89.89 – Fax: 028. 38627610 – Email: hotline@umevn.com

NORTHERN BRAND:

  • Address: Room No 412, Floor 4, Eurowidow Multicomplex Buiding, 27 Tran Duy Hung, Trung Hoa Ward, Cau Giay Dist., Ha Noi City
  • Tel: 024. 62.65.77.79 – Fax: 024. 62657789 – Email: info-hn@umevn.com

MIDDLE BRAND

  • Address: Room 1, Floor 4, Da Nang Publishing House – No. 3, 30/4 Street, Hoa Cuong Bac Ward, Hai Chau District, Danang
  • Tel: 0236.322.16.88